Business & Operational Excellence
Business Excellence
The Scope
Business excellence is all about the company as a whole and its commitment to high performance. It makes sure the company is headed in the right direction and is well-equipped to succeed in the long term. It also makes sure the company’s structure, operating model, principles, culture, procedures, guidelines, management systems, process maturity, and behavior of individuals within the organization are all appropriate.
It aligns strategy, customer satisfaction, employee engagement, and overall organizational health.
Our Approach
We look at the whole management system incl. the performance management approaches, Key Performance Indicators and approaches to communicate strategic direction and inspire employees to perform at their best.
If desired we perform a comprehensive maturity assessment.
Your organization might be perfectly designed to produce results – the results you are currently achieving!
To stay competitive and successful in a VUCA world you need to improve, innovate, adapt and change.
Operational Excellence
The Scope
Operational excellence is a foundational component of business excellence.
As Business Excellence it is a commitment to high performance, but it’s primary focus is the company’s processes and operations including functional hand-offs, touch points and how the flow of information and results across the organization is created.
Especially the effective implementation and utilization of innovative technologies necessitate meticulously streamlined and optimized processes to ensure maximum value.
Key objective is execution and performing at best:
- creating value and meet customer expectations,
- removing waste and gain efficiency,
- minimizing time,
- costs and errors and
- gain effectiveness in every process.
In today’s fast-paced world of intense global competition, operational excellence is not just a nice-to-have. It is a must. It is what keeps organizations agile and competitive.
Our Approach
Starting point of all our efforts is to understand the customer requirements first.
We use three different approaches to develop the most suitable solution for you:
Design Approach to establish new processes, develop new products and solutions for your business.
Six Sigma to improve quality and effectiveness.
Lean Approaches to enhance efficiencies and reduce costs.
If desired, we enable your organization to sustain these efforts by building up required capabilities and structures to maintain.
Our Services
Business Excellence
- Operating Model & Process Design for new functions
- Process Harmonization, e.g. across different regions, countries, markets or sites
- Improving Cross-functional collaboration
Operational Excellence
Improvements in operating, support or management processes
- Process Optimization for improved efficiency, quality, speed to market
- Rapid Process Improvements (1 day)
- KAIZEN Events (2 – 4 days)
- Value Stream Mapping, Makigami, Waste identification
- Process Improvement Project Portfolio Definition and Oversight
- Process Standardization within functions, across teams or entities
- Standard Work for Leaders
- Process Improvement Capability Building
- Training on different Belt Levels (white, yellow, green, black belt)
- Coaching & Mentoring of Project Leaders
- Project Management
- Developing Teams & Improving Teamwork
- Build Teams
- Improve Collaboration
- Team Coaching
Our Results
- Increased quality
- Increased efficiency
- Reduced costs and increased bottom line
- Increased reliability
- Better agility
- Sustainable growth
- Increased resilience to change
- Built new capabilities